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ITIL® 4 Specialist: Create, Deliver, and Support (CDS)

ITIL® 4 Specialist: Create, Deliver, and Support (CDS)

$3,960.00 USD
$3,960.00 USD
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Course Description

This course teaches you how to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This includes the ‘core’ service management activities in the ITIL framework and the ‘creation’ of services covered by ITIL 4. The ITIL 4 CDS Specialist certification follows an exam.

 

Learn how to create, deliver, and support IT-enabled products and services with the ITIL® 4 CDS Specialist certification. This ITIL 4 specialist training will help you understand service performance, service quality, and improvement, including relevant methods and tools.

 

Skill Covered

 

  • Service design
  • Software development
  • Software management
  • Deployment management
  • Release management
  • Service validation and testing
  • Change enablement
  • Ensuring stakeholder satisfaction
  • Service desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management

Included in this course

  • Exam fee included
  • 2 simulation exams
  • 20 PDUs for self-paced learning

Prerequisites

Learners need to possess an undergraduate degree or a high school diploma.Passed the ITIL 4 Foundation examination.

 

IT service managers pursuing the ITIL Managing Professional (MP) designation or who operate IT-enabled services would benefit from this course. The ITIL Specialist certification is best suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.

Training models

Self-Paced Learning:

 

  • Explore course materials at your own pace.
  • No mandatory attendance for live sessions.

Included in this Course

• High quality online videos • Classroom study materials • Certification Exam Voucher • practice tests • Free TAKE2 Exam retake 

 

Note:  If you have enrolled in the 100% online/self-paced version of this course, please allow up to 72-hour to gain access to your course room after enrollment. Once granted access, you will receive an email notification with your username and password.

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