ITIL4 Managing Professional (DPI)

ITIL4 Managing Professional (DPI)

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Course Information

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 Course Description
The ITIL 4 Direct, Plan and Improve (DPI) qualification is intended to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. Furthermore, provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
Course Outcomes
  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement.
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices.
These exams are 40-Multiple Choice Questions administered online in a proctored exam format. Candidates have 60-minutes to complete the exam and require a 70% to pass.
Training Length

These courses are 100% online and self-paced. Instructors are available to help you through content areas by request. 

Exam preparation training and study for this certification is approximately ten (10) to twenty (20) hours.

Exam Pass Rate: 95% 

All candidates are offered an exam re-sit if they fail to achieve success on their first attempt. This is provided as a courtesy by Project Altitude.

You must hold an ITIL 4 Foundations Certification and the Managing Professional Training to sit for this certification exam.


 Included in this Purchase

• High quality online videos • Classroom study materials • Mobile Apps • Chapter tests 

Additionally, you get access to a fully certified ITIL Strategist to guide you along your online journey.  If you are ever stuck or need clarification, feel free to reach out to our instructors at or make an appointment.

Note:  If you have enrolled in the 100% online/self-paced version of this course, please allow up to 24-hour to gain access to your course room after enrollment. Once granted access, you will receive an email notification with your username and password.

System Requirements

Please note that this course requires the completion of a proctored exam, so you must have a webcam in working condition, or you will not be able to take the test.  The webcam will remain on during the test, and the video of your exam will be captured throughout the test. Additionally, a working headphone, or system microphone to connect to audio is required. The test works with the latest versions of internet explorer, google chrome, firefox and other popular browsers. 

Certification Exam Instructions

  • Step 1. After you have purchased the course, within 72-hours, you will receive an email with your credentials for training and a separate email with your voucher codes. 
  • Step 2. Visit
  • Step 3. Create your PeopleCert Account.  If you already have one, please sign in.
  • Step 4. Enter the Exam Code provided to you by either your instructor or email. 
  • Step 5. Follow the on-screen instructions, submit the required information and schedule your exams.