Policies

General Policies Regarding Training & Exams

There is no requirement for a candidate to receive education and/or training prerequisite from Project Altitude, LLC prior to taking the certification examinations, this is to ensure the impartiality of the certification process. Candidates are welcome to enroll in courses designed to teach the Body of Knowledge for such credentials. 

The purchase of courses, materials are optional and is by no means required to receive a passing rating on a certification exam. There is no advantage given to candidates who participate in examination review courses or education/training. Nor does Project Altitude, LLC imply or suggest that its education or training programs are the only or preferred route to certification.

Enrollment Date Policy: Enrollment at Project Altitude is considered “Rolling.”  Candidates will be given access to their course within 24-hours of purchasing the course online unless otherwise specified.  Start dates can be changed by emailing info@projectaltitude.us or by making a note during enrollment.  Candidates will have six (6) months to complete the training program and 1-year to complete exams from the start date.  Candidates should familiarize themselves with cancellation, no-show, and refund policies prior to enrolling. Additionally, candidates should review: Training & Exam Delivery Policies & Procedures section II for requirements regarding enrollment criteria.

Cancel & Reschedule Policy: Canceling your scheduled exam within 48-hours prior to your exam date will incur a cancellation/reschedule fee of $145. To cancel your scheduled exam and reschedule without incurring a fee, you must submit a written request (emails are valid) to info@projectaltitude.us. at least 72-hours prior to your exam date. Canceling the same day is considered a no-show (see policy below). 

Canceling Course Enrollment: Canceling your scheduled course within 48-hours prior to your start date will incur a cancellation/reschedule fee of $145. To cancel your training and reschedule without incurring a fee, you must submit a written request (emails are valid) to info@projectaltitude.us. at least 72-hours prior to your start date. Canceling the same day is considered a no-show (see policy below). 

Exam No-show Policy: An Exam no-show means that a candidate failed to join their scheduled exam video conference within 15 minutes of the start time. If you are a no-show for a scheduled exam, you must pay a no-show fee of $150 and a reschedule fee of $145. 

Training No-show Policy.  A Training no-show means that a candidate failed to make progress in their course as described below. If you are a no-show for training, you must pay a no-show fee of $150 and a reschedule fee of $145.

Absences & Course Progress Policies:  Training at Project Altitude is self-paced and online. Although the training is online and self-paced, candidates are required to make progress over the six (6) month period they have access to the course.  Candidates must make 15% progress each month until 90% of the course training is complete. A candidate does not have to progressively make 15% progress; rather they should strive to meet the schedule displayed below.  If you are unable to meet the schedule, you can coordinate with your instructor a plan to meet your goals on time or extend your course.  Failure to meet the progress requirements for one month will result in an “absence” for the month and a warning from Project Altitude.  Project Altitude will work with you and make a plan to get you back on track. To get back on track, a candidate must simply meet the next month's progress requirements.  Failure to meet the progress requirements for two months will result in a second “absence” and Project Altitude will unenroll you from the program and you will incur a “Training No-Show,” with all associated costs.

Candidate Attendance Progress % Status

Month 1: 15% In-progress
Month 2: 30% (+15%) In-progress
Month 3: 45% (+15%) In-progress
Month 4: 60% (+15%) In-progress
Month 5: 75% (+15%) In-progress
Month 6: 90% (+15%) Complete

 
Transcripts and Transcript Requests Policy: Candidates who complete 90% or greater of their online training courses will be granted a certificate of completion for their training.  Candidates who complete their exams with a passing score will receive a certification from the credentialing body with whom they tested and a certification from Project Altitude.  These certificates and certifications will be emailed from Project Altitude to the candidate in a pdf.  Some funding sources require proof of completion.  In these circumstances, Project Altitude will also send a copy of the transcript to the funding source and/or program.  A third party may verify a credential on our website; however, a pdf certificate or certification will only be sent to a third party IF requested by the candidate who earned it. These requests can be sent to info@projectaltitude.us. Project Altitude will send pdf transcripts at no cost to the candidate.  Hard Copies cost $55 and can be requested at the above email address.

Failed Exam Policy:  The re-examination fee for a full exam is 65% of the applicable certification exam cost. Project Altitude offers TAKE2 for all exams except the Resilience-Building Leader Program.  TAKE2 is a free exam retake after the candidate’s first failed exam

Withdrawal, Dismissal & Reentry Policies: 

Withdrawal refers to the situation where a candidate drops a course or courses. Students may withdraw from a course via the web up 72-hours prior to gaining access to their course room.  Candidates who withdraw from course prior to the course opening will have no grade assignment and no record of having attempted the course, nor will any transcript be kept.  Candidates who withdraw after the 72-hours will have a certificate of withdrawal kept on record annotating progress made. Withdrawals made within after the 72-hour mark are subject to respective fees except in extenuating circumstances.

Dismissal refers to the situation where a candidate is dropped from a course or courses for reasons otherwise listed between the candidate and Project Altitude.  Students can be dismissed for violations of academic integrity and failure to make progress.  Please see respective policies for clarification.

Reentry refers to the situation where a candidate has withdrawn from or is dismissed and desires to reenter the program.  Re Entry is permitted for students who withdraw prior to their withdrawal date and/or withdraw from the course after the 72-hour mark and remain in good standing with the organization (that is to say the candidate owes no fines or fees).  Reentry for dismissed candidates is on a case-by-case basis.  Please contact info@projectaltitude.us if you are attempting reentry after a dismissal.  Project Altitude will do its best to ensure candidates who reenter the program, receive credit for work completed prior to withdrawal or dismissal.

Refund Policy: Requests for refunds must be submitted to info@projectaltitude.us.  Refund requests submitted less than 72-hours prior to your scheduled exam will incur a $145 processing fee.  Refund requests submitted less than 72-hours prior to your scheduled training will incur a $145 processing fee.

Credit & Course Transfer Policy: Transfer credit for training courses is not required at Project Altitude based on section 1 of Training & Exam Policies.  Some courses do have prerequisites. We give favorable consideration to courses that could appropriately be offered by Project Altitude, whether or not equivalent courses currently are offered. Admissions reserves the right to accept or reject certifications earned at other institutions governed by different credentialing bodies. In general, it is policy to accept certifications earned at institutions fully accredited by their respective credentialing bodies, provided that such certifications have been earned to standard. Exceptions are noted under Notable Restrictions on Transferred Certifications.  If some certifications do not transfer and the candidate questions a decision, the candidate can appeal directly to the Director of Education at Info@projectaltitude.us. Once the DOE has made a verdict on the transferred certification, there will be no further appeals.

Notable Restrictions on Transferred Certifications: Project Altitude reserves the right to deny credit for courses that are not compatible with its accredited programs. 

Certifications considered below associate level certification.

Repeated certifications or certifications with duplicate subject content

Coursework earned at an institution that did not hold at least candidacy status with its accrediting association when the certification was completed.

Accommodations Policy: Requests for exam modification accommodations due to disability, handicap, or other conditions will be considered with supporting documentation. Submit requests to info@projectaltitude.us

Complaints and Appeals Policy: Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school’s catalog. If you were not provided with this information, please inform school management. Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with Kentucky Commission on Proprietary Education, as well as with other relevant agencies or accreditors, if applicable. 

All certification related complaints and appeals must be reported in writing to info@projectaltitude.us. within 30 days of the event or incident. We will review and validate the complaint in a timely manner, and you will be notified of the outcome. The record of the complaint or appeal, including any actions taken to resolve the complaint, will be confidential. Additionally, you will be given the opportunity to discuss the course via a feedback form at the end of the course. All customer feedback documents are reviewed.

To file a complaint with the Kentucky Commission on Proprietary Education, a complaint shall be in writing and shall be filed on Form PE-24, 2017 Form to File a Complaint, accompanied, if applicable, by Form PE-25, Authorization for Release of Student Records. The form may be mailed to the following address: Kentucky Commission on Proprietary Education, 500 Mero Street, 4th floor, Frankfort, Kentucky 40601. The forms can be found on the website at http://www.kcpe.ky.gov/.

Surveys: All candidates will receive a brief electronic survey within 5 days after an examination in order to rate their examination experiences. Responses to the survey will in no way impact exam results. Responses to the survey, however, will be shared with the Project Altitude in order to improve the certification process for future candidates.

Kentucky Student Protection Fund: Pursuant to KRS 165A.450 All licensed schools, resident and nonresident, shall be required to contribute to a student protection fund. The fund shall be used reimburse eligible Kentucky students, to pay off debts, including refunds to students enrolled or on leave of absence by not being enrolled for one (1) academic year or less from the school at the time of the closing, incurred due to the closing of a school, discontinuance of a program, loss of license, or loss of accreditation by a school or program. 

Process for Filing a Claim Against the Student Protection Fund: To file a claim against the Kentucky Student Protection Fund, each person filing must submit a signed and completed Form for Claims Against the Student Protection Fund, Form PE-38, 2017 and provide the requested information to the following address:  Kentucky Commission on Proprietary Education, 500 Mero Street, 4th Floor, Frankfort, KY 40601.  The form can be found on the website at http://www.kcpe.ky.gov/. 

Filing a Complaint with the Kentucky Commission on Proprietary Education: To file a complaint with the Kentucky Commission on Proprietary Education, a complaint shall be in writing and shall be filed on Form PE-24, 2017 Form to File a Complaint, accompanied, if applicable, by Form PE-25, Authorization for Release of Student Records. The form may be mailed to the following address: Kentucky Commission on Proprietary Education, 500 Mero Street, 4th floor, Frankfort, Kentucky 40601. The forms can be found on the website at http://www.kcpe.ky.gov/.

Other requirements not listed: Project Altitude is a proud member of many credentialing bodies, ATOs and ATPs. Project Altitude will make required amendments and addendums to its policies to ensure it is within compliance of its ATPs/ATO/CBs. It is the responsibility of the candidate to review all polices and quality management systems of the credentialing body for which they want to certify as specifics may not be listed in this document; however, these specific requirements are in place.