DoD COOL/CA Pay Agent Instructions


NOTICE: This page is not for individual service members. The page is only for U.S. Military Credentialing Opportunities On-Line (COOL) and Credentialing Assistance (CA) representatives to fund exam prep training courses and certification exams.


1. Please select the training your respective service member has requested via your COOL/CA portal either from the link provided on COOL/CA or from the list below.  

2. Please ensure the appropriate version of the item is selected (e.g., Training Only, vs. Exam Only vs. Training & Exam).

3. Add the item to you your cart.

4. Go to your cart in the top right corner

5. IMPORTANT! Once viewing your cart, in the box below the item labeled "Add a note to your order," add the service members first and last name, service members preferred email and phone number, and a POC for the pay agent.

6. Click "Check Out" and follow the rest of the steps.

Please contact us at if you have any questions.  You may also call our Military Service Representative at 757-828-7305