Program: IT Management (ITIL4)

Overview

The best ITIL certifications online are offered here at Project Altitude. The ITIL® 4 courses at Project Altitude are offered by 1 World Training – USA (ATO of AXELOS Limited).  ITIL is the most widely adopted framework for IT Service Management in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps. It provides an end-to-end IT/digital operating model for the creation, delivery and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy. The ITIL 4 framework provides a practical and flexible basis to support organizations on their journey to the new world of digital transformation and to help them addressing new service management challenges. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

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WHY GET CERTIFIED?

The demand for ITIL Professionals is very high as they bring many benefits to a business. Some of them include:

  • ITIL is able to create a stronger alignment between the business and Information Technology. This is done by unifying their objectives and functioning to suit each other’s needs.
  • The practices of ITIL are first and foremost focused on improving the quality of the customer experience and delivering the best possible service to them. A happy customer is the best thing that any business can desire which is why IT should also aim to achieve this.
  • Better utilizes resources so that costs can be reduced.
  • ITIL has clear transparency of the costs and assets of IT.
  • ITIL allows businesses to clearly manage any risks and contingencies that they might face.
  • ITIL creates a stable environment for the business to operate under.

 

ITIL Certification Road Map

The ITIL 4 certification scheme can be adapted to the learning requirements of the individual and the organization. It uses a modular, tiered approach to allow you to develop a comprehensive view of service management or to focus on specific areas of knowledge.

There are seven core modules within the ITIL 4 syllabus:

  • ITIL 4 Foundation
  • ITIL 4 Specialist: Create, Deliver and Support (CDS)
  • ITIL 4 Specialist: Drive Stakeholder Value (DSV)
  • ITIL 4 Specialist: High-velocity IT (HVIT)
  • ITIL 4 Strategist: Direct, Plan and Improve (DPI)
  • ITIL 4 Leader: Digital and IT Strategy
  • ITIL 4 Master

You can see from the diagram below that there are two different designation streams - ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL).  End-learners must complete the ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) to be eligible to become an ITIL Master.  To become an ITIL Managing Professional (ITIL MP), end-learners must complete the following modules:

  • ITIL 4 Foundation
  • ITIL 4 Specialist: Create, Deliver and Support (CDS)
  • ITIL 4 Specialist: Drive Stakeholder Value (DSV)
  • ITIL 4 Specialist: High-velocity IT (HVIT)
  • ITIL 4 Strategist: Direct, Plan and Improve (DPI)

To become an ITIL Strategic Leader (ITIL SL), end-learners must complete the following modules:

  • ITIL 4 Foundation
  • ITIL 4 Strategist: Direct, Plan and Improve (DPI)
  • ITIL 4 Leader: Digital and IT Strategy

FREQUENTLY ASKED QUESTIONS

Who are you accredited by?

Project Altitude offers its AXELOS accredited ITIL4 Certification Courses in association with 1 World Training – USA (ATO of AXELOS Limited). You can learn more here.

Do I need to have experience to enroll?

No, prior experience is not required to enroll in our ITIL4 programs.  However, A some additional course work may be required for our ITIL4 Specialist, Strategist, and Leader programs.  Project Altitude has designed its programs to elevate all professionals to be proficient practitioners in their selected field, starting from scratch!

Do you offer financing options to cover the tuition?

Project Altitude offers financing options to allow candidates to pay in instalments or at one-time. Simply select the financing or payment option on the Enrollment Application Form. Additionally, members of the US Army and US Airforce can take our courses for free using their CA/COOL Benefits. Learn more here.

Where are the courses held?

Our courses are held 100% online and self-paced using our learning management system and virtual classroom.

How long are they and when does the next one start?

Certification programs can vary in length. Some learners can complete programs in as little as a week! Project Altitude encourages learners to complete their program in 6-months so they can begin to elevate their career; however, programs are flexible and extensions always available. 

What happens if I cannot or do not complete the program?

If you cannot complete the program, your position and progress in the program will saved so you can return at any point.  You will be awarded certifications for the programs you have completed up until the point you dropped out of the program so long as you left in good standings.

Who can I contact if I have more questions?

You can contact us by emailing info@projectaltitude.us, calling 205-719-6299, or completing a form here 

TRUSTED PARTNERS & ORGANIZATIONS

Disclaimer: The ITIL® 4 courses on this page are offered by 1 World Training – USA, ATO of AXELOS Limited. ITIL® 4 is a registered trademark of AXELOS Limited. All rights reserved.

 

8 courses
  • ITIL4 Foundations
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    $1,750.00
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  • Boot Camp for ITIL4® Strategic Leaders (SL)
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    $3,960.00
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  • Boot Camp for ITIL4® Managing Professional (MP)
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    $3,960.00
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  • ITIL® 4 Specialist: High Velocity IT (HVIT)
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    $2,650.00
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  • ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
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    $2,650.00
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  • ITIL® 4 Specialist: Create, Deliver, and Support (CDS)
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  • ITIL4 Leader: Digital & IT Strategy (DITS)
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    $3,370.00
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  • ITIL4 Strategist: Direct, Plan & Improve (DPI)
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    $2,650.00
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